We are a global management consultancy that delivers exceptional outcomes and sustainable change

We are a global management consultancy that delivers exceptional outcomes and sustainable change

Services

Telecommunications

We blend strategy, digital transformation, and operations optimisation to help organisations lead in 5G and IoT-enabled growth.

Overview

With the commoditisation of the mobile market, many telcos have gone through price wars as rivals vied for position. Whilst customer experience is a point of differentiation, maximum pressure is on driving costs down in the supply chain and operations. Simultaneously, with the arrival of 5G and Internet of Things (IoT), the focus on rapid monetisation of assets is stronger than ever.

Finding the balance is now more critical than ever, as it can be the difference between being a market leader or losing market share.

Industries We Support Across the Telecommunications Sector

Mobile & Celullar Operators

Large-scale networks, distribution channels, and infrastructure sharing

Broadbad, Fixed Line, & Digital Services

The delivery of high-speed internet, fixed-line telephony, and converged digital offerings

Telecommunications Equipment & Hardware Manufacturing

The design and production of critical infrastructure hardware, ranging from Wide Area Network (WAN) products to optical transmission tools

Broadcasting & Transmission Network

Operation of terrestrial transmission sites and the production workflows of major broadcast entities

Industry Expertise

Strategy

The jump to offering new digital innovations such as cashless payments is the natural next step for telecommunication companies. We can work with you to execute and deploy new digital solutions.

Marketing and New Product Development

There is an increasing need to localise consumer offers to specific geographies to accelerate RAN monetisation. We can help you improve marketing spend effectiveness by balancing messages to ideal media types and using strategic sourcing techniques to drive down spending.

Sales and Channel Management

Increase value-added services in enterprise sales by leveraging the opportunities offered by new technologies such as edge computing and IoT. We can also work with you to improve customer service and drive up-selling and cross-selling in your branded or partner stores. Also, improve the productivity and efficiency of prepaid retail outlets.

Customer Experience

Deliver quality service and high performance in your retail outlets and call centres, as well as network and operations management. Our areas of specialisation include customer complaints resolution and root cause analysis, service provision turnaround time improvement, and improving the effectiveness of customer service centres.

Procurement

Leverage opportunities for strategic sourcing benefits such as volume aggregation of low complexity products. For larger telco groups or joint venture situations, internal and external benchmarking as well as employing strategic sourcing strategies can lead to astonishing benefits.

Network and Operations Management

Optimise your network assets to deliver excellent network quality. We will help you improve the productivity and effectiveness of your maintenance teams and network operations centres, and implement effective vendor management.

5G Rollout and Network and Infrastructure Sharing

Implement successful network expansions and upgrades. There is relentless pressure from shareholders to ensure that network spending is monetised as rapidly as possible. We help by aligning IT, engineering, procurement and field operations, and marketing and sales activities to drive demand where capacity is available.

Why YCP Renoir

Experts in Adoption

YCP Renoir has more than 30 years’ experience across most industries in taking projects to full adoption using our behavioural and cultural change methodologies.

This approach guarantees that we leave the organisation and your people with the ability to continue growing value long after the project was delivered.

Real, Measurable Results

Our methodology enables to quickly analyse opportunities in any Chemical business. We commit to delivering real business outcomes.

We will analyse how your company can most effectively grow its value, for example through revenue growth or cost reductions and build a practical program with you to implement solutions that last.

Hands-on, Collaborative Approach

We don’t advise from the sidelines. We roll up our sleeves and work with your people at all levels of the organisation – from senior management to front-line operatives.

Our implementation consulting includes the right tools, methodologies and customised programs to sustain change over the long term.

Drive Operational Excellence in Telecom

Improve efficiency, performance, and service delivery at scale

Related Insights

Case Studies

Operational Excellence

2025/04/23
Retail operations standardisation powers 65% sales growth for leading Malaysian telco
Case Studies

Operational Excellence

2025/04/21
Driving $7.7 million in cost savings through strategic procurement transformation for Indonesian telecom leader
Case Studies

Operational Excellence

2025/04/21
How telco giant transformed supply chain performance and cut purchase orders by 90%