We are a global management consultancy that delivers exceptional outcomes and sustainable change

We are a global management consultancy that delivers exceptional outcomes and sustainable change

Services

Financial Services

Boost profitability and transform digital capabilities to be more customer-centric. We have extensive experience working with financial institutions of all kinds, helping them transform their business models and adapt to fintech.

Overview

The emergence of cryptocurrencies, mobile payments, and finance applications are reshaping the banking landscape. The industry is in a digital arms race with fintech that isn’t weighed down by legacy costs and structures.

In addition to the usual focus on increasing revenue, decreasing costs, and improving customer service, financial service providers are also under pressure to revisit existing business models, explore new opportunities outside of their comfort zones, and come up with new products and services that increase convenience to customers.

YCP Renoir has worked extensively with clients in consumer finance, insurance, holding companies, private equities, retail, and business banking, as well as government-linked agencies to deliver bottom-line benefits and impactful change.

Our collaborative approach and unique methodology create transformation programmes that continue to deliver results long after project completion.

Industries We Support Across the Financial Services Institutions

Commercial, Retail & Thrift Banking

Banking services to private and corporate clients

Multi-Finance, Leasing & Credit Services

Specialised financial products, including vehicle loans (new and used), heavy equipment leasing, and consumer factoring

Insurance & Investment Management

Life, health, motor, and general insurance providers, and venture capital and alternative investment management groups

Industry Expertise

Business Model Transformation

The shift from brick-and-mortar to fintech banking is well underway. Not all new financial services business models will fit or work well. We can guide you through the discovery, trial, and adoption process in selecting the right business model for your organisation.

Marketing and Sales

Whilst companies can still leverage industry loyalty, opportunities often go untapped. Create effective customer value segmentation that will provide the structure for more proactive marketing and sales activities.

Operational Excellence

Even though the concepts of business process reengineering and lean methodologies have been around for a while, there are still opportunities to optimise the workforce, assets, and processes and improve the Cost to Income Ratio (CIR). We can help you with that.

Customer Experience

Fintech will continue to place pressure on the margins of conventional banks, thus increasing the need for customer experience differentiation. Our expertise in this area includes service organisational development, first-time resolution, and improvements in Service Quality (SERVQUAL).

Digital Transformation

Today’s customers expect real-time transactions and access to financial services around the clock. We will help you implement successful digital transformations that address genuine business needs and are linked to verifiable benefits. With improved automation, bank operations will be less about transacting and accounting, and more about analysing and advising.

Why YCP Renoir

Experts in Adoption

YCP Renoir has more than 30 years’ experience across most industries in taking projects to full adoption using our behavioural and cultural change methodologies.

This approach guarantees that we leave the organisation and your people with the ability to continue growing value long after the project was delivered.

Real, Measurable Results

Our methodology enables to quickly analyse opportunities in any Chemical business. We commit to delivering real business outcomes.

We will analyse how your company can most effectively grow its value, for example through revenue growth or cost reductions and build a practical program with you to implement solutions that last.

Hands-on, Collaborative Approach

We don’t advise from the sidelines. We roll up our sleeves and work with your people at all levels of the organisation – from senior management to front-line operatives.

Our implementation consulting includes the right tools, methodologies and customised programs to sustain change over the long term.

Transform Your Financial Services Model

Drive profitability, elevate customer experience, and adapt to fintech-led change.

Related Insights

Case Studies

Operational Excellence

2025/04/21
Indonesian insurance company boosts operational productivity through process optimisation and behavioural change 
Special Series

Business Transformation

2025/03/10
Competing visions for transformation initiatives block successful delivery
Special Series

Business Transformation

2025/03/10
Maintain vendor oversight and visibility in transformation projects